Frequently Asked Questions - DEFENDoor®

10 Frequently Asked Questions

To help you make a more informed decision before buying a security gate, we have compiled an FAQ section with our most frequently asked questions. If you cannot find what you need here, please contact us directly instead.

Does DEFENDoor have a showroom?

Yes, we have a showroom at 199 Constantia Drive, Constantia Kloof, Johannesburg.

Can DEFENDoor come to our premises to give us a quote?

Yes, we prefer to come out to your premises to measure up and give you an accurate quote.

Do you have a fitting service?

Yes, we have highly trained fitters that will install your doors.

How long from date of order will the doors and roller shutters be installed?

Between 5-10 working days to fit doors and between 7 -10 working days to fit roller shutters.

What Guarantee do you offer on your doors?

We offer a maximum of a 5 year guarantee on our doors.

My door is not a standard size, do they come in any size?

All our doors are customized to fit any opening.

How can I get a quotation?

You can contact us by email, enquiry form on the website or you may also contact us directly by telephone. A consultant will come out to your premises to measure up and give you a free quote.

Can you arrange for someone to assess the property?

Our consultants are trained security assessors, they have specific criteria to work with, and they will also give you guidance and advice. In order to give you a quotation they need to measure the area you want the product fitted to and they need to discuss all the options available to you.

Do your doors have a slam lock?

Yes, we have a slam lock option available.

How does a slam lock work?

A slam lock allows you to close and lock the door without using a key; however you need a key to unlock the door.